About the role
We are looking for a Senior Application Support Engineer / Tier 3 to handle complex production issues, lead Tier 3 support operations, and mentor technical engineers.
What you will work on
- Lead Tier 3 support operations and maintain technical quality standards.
- Investigate and resolve complex production incidents across cloud, web, and enterprise applications.
- Mentor Tier 3 engineers and assist with advanced troubleshooting.
- Review tickets and manage escalations to engineering and product teams.
- Identify root causes and work with developers to prevent recurring issues.
- Improve troubleshooting processes and maintain technical documentation and runbooks to reduce MTTR.
What you bring
- 5+ years of experience in Application Production Support, including technical leadership or mentoring.
- Strong troubleshooting experience with .NET (C#), Next.js, and React applications.
- Hands-on experience with Microsoft Azure.
- Experience with Salesforce integrations, data flows, Salesforce Commerce Cloud, Salesforce Revenue Cloud Advanced, and Apex.
- Strong knowledge of REST APIs, system integrations, and advanced SQL, including query optimization.
- Experience with monitoring and logging tools such as Datadog, Splunk, or Azure Application Insights.
- Strong debugging, root cause analysis, and incident management skills.
- Ability to collaborate with engineering teams and communicate technical issues clearly.
What we offer
- Fully remote work and flexible working hours.
- Paid vacation and sick leave.
- Professional development and learning opportunities.
- Collaboration with international teams and clients.