About the role
We're looking for a Customer Success Manager to support clients, school administration, and platform users (students, teachers, and parents). Your goal is to help them use our school management platform confidently and get value from it.
What you will work on
- Build relationships with school directors and serve as their main point of contact.
- Guide schools through onboarding and help teachers, students, and parents get started.
- Handle inbound and outbound communication via phone, email, messaging apps, and live chat.
- Answer questions, explain platform features, and help users resolve issues.
- Coordinate with the technical team, track progress, and keep clients informed until each issue is resolved.
- Help schools use the platform effectively in their daily work.
- Keep client information, requests, and follow-ups up to date in the CRM.
- Collect customer feedback and share suggestions with the product team.
- Make timely decisions within your scope and take ownership of the outcome.
What you bring
- Ukrainian at C1 level or higher (required).
- At least 1 year of experience in customer support, customer success, project coordination, or a related role.
- English at B1-B2 level.
- Experience working with CRM systems.
- The ability to manage several client accounts and requests without losing track of details.
- Clear communication and consistent follow-through.
- Empathy, patience, and the ability to build trust with people who have different levels of technical confidence.
- Attention to detail and respect for established processes.
- Independence, sound judgment, and responsibility for your work.
What we offer
- Fully remote work.
- Working hours: 9:00 AM-6:00 PM, Kyiv time.
- Work with existing clients, with no sales responsibilities.
- Career growth opportunities in a growing company.
- 10 additional days off for holidays.
- Location-based benefits.